Technical Support Services
—How big does your company need to be to have an IT department with dedicated staff to keep your systems running?
—For these cases, at WaveCom we offer convenient maintenance plans with remote help desk for control systems. computing from 1 to complete networks, including printers, office software, network operating systems, with the most trained personnel to solve your most complicated or simple needs in a variety of equipment brands.
—These plans include:
Check your antivirus or operating system updates
Review of hard drives, de-fragmentation, backup policies
Troubleshooting your operating system
Online Remote Access System Via Internet.
Email and collaboration systems
Support for virtual domains
Interconnection of offices and remote stations via VPN (Virtual Private Network)
Integration of Printers and Multifunctional Systems
Maintenance of Voice / IP Centrals
Maintenance of Routers and Switches (routers and Switches)
Windows Server / Linux / NAS server maintenance
Basic Support Plan PC / Mac / Linux
This equalization plan is dedicated to companies during standard business hours and allows technical support and having, from 8:00 am to 5:00 pm, trained personnel who can provide first-hand help with their technical support needs. Includes up to 4 visits per month.
Extended Support Plan
PC / Mac / Linux
This match plan is dedicated to companies that, in addition to the basic technical support plan hours, need remote support during hours extended to Saturdays and Sundays and Holidays.
Technical Support Telephone exchanges (Alcatel-Lucent, Grandstream and Yeastar)
With Prior Evaluation of the infrastructure we assemble a support plan including local inventory of the most critical parts (CPU cards / Power Supply / Solid State Disks, and telephone sets) in order to provide access and solutions on site as soon as possible. .
Windows / Linux Servers Support Plan
This plan of equals is oriented to complete the basic services package of the company where we provide support to NAS Installations, Active Directory, Microsoft Windows Server, and Microsoft Exchange, Linux for Squid
Email Systems and Collaboration
Using the avant-garde technology of Google Apps, Hostgator and Microsoft Office 365 in virtual Servers we give life to Email and Collaboration domains creating solutions that go from 1 user onwards.
Ubiquiti Unifi Access Point Controller Servers
To better support our customers, we have available solutions in the cloud for monitoring services of Wireless Access Points, Switches, and Gateways from Ubiquiti Unifi.